Frequently Asked Questions

You have questions. We have answers. Start by selecting a topic from the list below.

UPC stands for Universal Product Code. Every product you purchase has this code. Check your form to see if you need to send in the original bar code or a photocopy. This bar code may be located on the back, bottom or side of your product packaging or wrapper. Here is an example of what a UPC bar code looks like:
UPC Code
This means you need to remove and send the universal product bar code from the packaging. This will require you to cut the box around the UPC code. This may make your product ineligible for return. When an original is required, a photocopy will not be sufficient to satisfy the requirement of the rebate offer.
Each rebate form provides information as to whether or not the request can be filed online, or if an official claim form must be mailed in. Some offers allow certain stores to file online.
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island. If you send your original, always keep a copy for your records.
Please visit the retailer where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the submit by date or postmark date has passed for your Rebate, you will NOT be eligible for that Rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
An e-mail address is preferred as it allows us to provide you with up to date information regarding your Rebate submission. All information submitted with your Rebate form is kept confidential.
Rebates usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find out specific terms and conditions, or the limit of how many Rebates are allowed for that offer, please check your Rebate form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Please click "Track Your Rebate" to check on the status of your submission.
If you are unqualified due to missing information such as original receipt or invalid products, instructions are available by calling 866.955.6095.